Resources

Support

Stuck on an integration? Here's how to reach us and what to send so we can help fast.

Get in touch

Reach out to your Osteocom contact for anything related to your integration — new domains to whitelist, products to add to your catalog, test credentials, or unexpected behavior.

→Email supportWrite to your Osteocom contact with your clientId and a description of the issue.→Check the FAQCommon questions for both integration paths, tagged by topic.

What to include

To diagnose quickly, send us:

• The exact iframe URL or API endpoint you're calling.
• Your clientId (it's not a secret).
• The environment (test or production) and roughly when it happened.
• For a blocked iframe: the origin of the hosting page (scheme included, no trailing slash, no path).

Test against test.osteocom.me

Run all integration tests against the test environment so your activity never mixes with real customer data on production. See Setup.